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正规的无锡搬家公司要注意细节不怕客户投诉

发布时间:2019-04-03人气:5

前几天无锡搬家公司的工人在无锡区的某一高档住宅小区给客户搬家,这个单是三天前客户就打来电话确认的,还一再提醒我们一定要拍素质高、经验丰富的搬运工,不能坐地起价。对客户的这些要求我们都承诺能做到,也必须做到,为了保证出现纠纷的时候出现扯皮,我还把客户跟我们谈话录音,免得到时候更扯不清。令我没想到的是到搬家这天早上上门后还没开始搬问题就来了,首先是客户要搬走的每一样家具都需要拆,这之前在电话里客户说得很清楚,家具是不搬的。说的是三十五个纸箱,数量是对的,但纸箱是那种装冰箱那么大的纸箱,里面衣物和书混装,一个就有一百多斤。再就是工人进门后不久小区的保安也进门了,要求客户开好放行条再搬,否则就不让工人动手。

A few days ago, the workers of Wuxi Moving Company moved to customers in a high-grade residential district in Wuxi District. The customer called three days ago to confirm this. They also repeatedly reminded us that we must photograph highly qualified and experienced porters and not start from the floor price. We all promise to do these requirements to our customers, and we must do it. In order to ensure that there will be a dispute, I also record the conversation with our customers, so as not to get confused. What I didn't expect was that the problem came before I came to my house this morning. First of all, every piece of furniture that the customer wants to move needs to be removed. Before that, the customer said very clearly on the phone that furniture is not to be moved. The number of 35 cartons is correct, but cartons are the kind of cartons as big as refrigerators. There are more than 100 kilograms of clothes and books in them. Moreover, soon after the workers entered, the security of the community also entered the door, requiring customers to open the release bar before moving, otherwise workers will not be allowed to start.

因为这个单出现了无锡搬家公司的工人之前没有预料的情况,工人就打电话回公司请示下一步该怎么做?鉴于客户这边情况我立马给客户打电话,说明情况,看客户怎么来处理这件事情?可能是保安不让搬,客户火气有点大,在电话里就冲我大声嚷嚷,还说我们这是“趁火打劫,要是今天不搬就要无锡搬家公司的工人赔他的损失,也不让我们的搬家工人走”。我担心事情如果没有处理好会搞得很僵,我也赶过去。等我到的时候警察已经在现场调节,我就拿出手机,把跟客户在电话里交流的录音播放出来,很明显是客户说了谎,录音里根本就没提要搬任何的家具。因为事情已经到这个地步,我们已经没有合作的必要,更何况是客户不诚信在先,我们有理由退出。

Because there was an unexpected situation in this list for workers of Wuxi Moving Company, the workers called back to the company and asked what to do next. In view of the customer's situation, I immediately call the customer to explain the situation and see how the customer handles this matter. Maybe the security guards won't move. The customers are a little angry. They shout at me on the phone. They also say that we are "robbing by fire. If we don't move today, we will compensate the workers of Wuxi Moving Company for their losses and not let our movers go". I'm worried that things will get very stiff if they are not handled properly, and I'll rush over. When I arrived, the police had already adjusted on the spot. I took out my mobile phone and played the recording of the conversation with the customer on the phone. It was obvious that the customer had lied. There was no mention of moving any furniture in the recording. Because things have reached this point, we have no need to cooperate, let alone customer dishonesty, we have reason to withdraw.

在走的时候客户很是气愤,还说自己会有办法让我们无锡搬家公司在互联网上“更出名”,对于客户的这些说法我不表示什么,客户要那样做我们拦不住,这也是他的权力。但是,在这件事情上我认为我们公司没有做错什么?主任完全是在客户那边,无锡搬家公司完全是有理有节,所以我们也不惧客户的任何的投诉,市场和客户的口碑将会说明一切。

The customer was very angry when he left. He also said that he would have a way to make Wuxi Moving Company "more famous" on the Internet. I don't say anything about the customer's statements. We can't stop the customer from doing that. This is also his power. But I don't think our company has done anything wrong in this matter. Director is entirely on the client side, Wuxi Moving Company is entirely reasonable and prudent, so we are not afraid of any complaints from customers, the market and customer's reputation will explain everything. 

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